Practice Policies

Access To Patient Information

Locked blue folder We have a computer system on which patient’s recent records are held. The system has been accredited on behalf of the Secretary of State in accordance with “General Medical Practice Computer Systems – Requirements for Accreditation – RFA99” published by the NHS Information Authority. We also hold paper patient records for earlier notes and for all letters/results etc that are received by the practice. We are registered under the Data Protection Act 1998.

A patient is entitled to see or request (in writing) a hard copy of any information we hold concerning their own or their dependent’s health, however we regret that it is necessary to charge a fee for providing a copy. Information contained within a patient’s notes will not be disclosed to parties not responsible for provision of their healthcare without the patient’s consent, except where there is a robust legal basis. Anonymised details (patient’s name not identified) can be used for the wider functions of the NHS to support their healthcare, such as for auditing by the PCT, or in the case of complaint’s etc.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Communication On Other Matters

Customer service form The practice team tries hard to provide a friendly and welcoming environment and a high standard of care. However if you would like to make a comment, complaint or compliment, please either tell the receptionist or ask to speak to our Practice Manager who will be pleased to help you.

Complaints, if made to the reception staff will always be referred to the Practice Manager. The practice follows a set procedure for complaints, in compliance with health service requirements. A leaflet is available in the waiting room explaining how the NHS deal with complaints.

Also available in reception is a copy of the procedure that the practice will follow if a complaint is made. In the event of a complaint you will receive a copy of the procedures anyway.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website