This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Practice Survey Reporting

Results of our 2013/2014 Patient Survey.

 

Please refer to PRG (Patient reference Group) to read mintues of meetings and the "Action Plan" formulated from the survey.

 

Woodhill Surgery – 2013/14 patient survey

 

Your level of satisfaction with the practices opening hours?

 

Response Percent

Response Total

1

Poor

 

5.98%

7

2

Satisfactory

 

25.64%

30

3

Good

 

65.81%

77

4

No opinion

 

3.42%

4

 

answered

117

skipped

0

 

Ease of contacting the practice on the telephone?

 

Response Percent

Response Total

1

Poor

 

4.27%

5

2

Satisfactory

 

29.91%

35

3

Good

 

58.97%

69

4

No opinion

 

7.69%

9

 

answered

117

skipped

0

 

Chances of seeing a doctor/nurse within 48 hours?

 

Response Percent

Response Total

1

Poor

 

5.13%

6

2

Satisfactory

 

29.06%

34

3

Good

 

47.86%

56

4

No opinion

 

18.80%

22

 

answered

117

skipped

0

 

Opportunity of speaking to a doctor/nurse on the telephone when necessary?

 

Response Percent

Response Total

1

Poor

 

2.56%

3

2

Satisfactory

 

12.82%

15

3

Good

 

33.33%

39

4

No opinion

 

51.28%

60

 

answered

117

skipped

0

 

Length of time waiting in the practice?

 

Response Percent

Response Total

1

Poor

 

1.71%

2

2

Satisfactory

 

35.90%

42

3

Good

 

54.70%

64

4

No opinion

 

7.69%

9

 

answered

117

skipped

0

 

The manner in which you were treated by reception staff?

 

Response Percent

Response Total

1

Poor

 

2.56%

3

2

Satisfactory

 

19.66%

23

3

Good

 

74.36%

87

4

No opinion

 

3.42%

4

 

answered

117

skipped

0

 

Respect shown for your privacy and confidentiality at reception?

 

Response Percent

Response Total

1

Poor

 

5.13%

6

2

Satisfactory

 

26.50%

31

3

Good

 

60.68%

71

4

No opinion

 

7.69%

9

 

answered

117

skipped

0

 

Information provided by the practice about it's service?

 

Response Percent

Response Total

1

Poor

 

14.53%

17

2

Satisfactory

 

26.50%

31

3

Good

 

40.17%

47

4

No opinion

 

18.80%

22

 

answered

117

skipped

0

 

My overall satisfaction with this or my last visit.

 

Response Percent

Response Total

1

Poor

 

2.56%

3

2

Satisfactory

 

16.24%

19

3

Good

 

75.21%

88

4

No opinion

 

5.98%

7

 

answered

117

skipped

0

 

On this or my last visit, I would rate the doctors ability to really listen to me as.

 

Response Percent

Response Total

1

Poor

 

1.71%

2

2

Satisfactory

 

8.55%

10

3

Good

 

78.63%

92

4

No opinion

 

11.11%

13

 

answered

117

skipped

0

 

On this or my last visit, I would rate the nurses ability to really listen to me as.

 

Response Percent

Response Total

1

Poor

 

0.00%

0

2

Satisfactory

 

17.09%

20

3

Good

 

58.97%

69

4

No opinion

 

23.93%

28

 

answered

117

skipped

0

 

The doctors explanation of things to me were.

 

Response Percent

Response Total

1

Poor

 

0.85%

1

2

Satisfactory

 

14.53%

17

3

Good

 

70.09%

82

4

No opinion

 

14.53%

17

 

answered

117

skipped

0

 

The nurses explanation of things to me were.

 

Response Percent

Response Total

1

Poor

 

0.00%

0

2

Satisfactory

 

15.38%

18

3

Good

 

54.70%

64

4

No opinion

 

29.91%

35

 

answered

117

skipped

0

 

My confidence in this doctors ability is.

 

Response Percent

Response Total

1

Poor

 

0.85%

1

2

Satisfactory

 

14.53%

17

3

Good

 

76.07%

89

4

No opinion

 

8.55%

10

 

answered

117

skipped

0

 

My confidence in this nurses ability is.

 

Response Percent

Response Total

1

Poor

 

0.00%

0

2

Satisfactory

 

14.53%

17

3

Good

 

61.54%

72

4

No opinion

 

23.93%

28

 

answered

117

skipped

0

 

The recommendation I would give to my friends and family about this practice would be.

 

Response Percent

Response Total

1

Poor

 

2.56%

3

2

Satisfactory

 

23.08%

27

3

Good

 

67.52%

79

4

No opinion

 

6.84%

8

 

answered

117

skipped

0

 

Would you support and attend GP and Nurse led "Health Education events" held at the practice?It is planned that  these events will take place after hours and on Saturdays.

 

Response Percent

Response Total

1

Yes

 

52.14%

61

2

No

 

47.86%

56

 

answered

117

skipped

0

 

If your answer to the above question is yes, what events would you be interested in attending?

 

Response Percent

Response Total

1

Diabetes

 

15.25%

9

2

Asthma

 

16.95%

10

3

Hypertension

 

13.56%

8

4

Sexual Health

 

8.47%

5

5

Care for the Carer

 

15.25%

9

6

Men's Health

 

40.68%

24

7

Womens Health

 

42.37%

25

8

First Aid and Emergency treatments

 

55.93%

33

9

Diet (in relation to Diabetes & Weight)

 

27.12%

16

10

Dementia

 

33.90%

20

 

answered

59

skipped

58

 

Have you ever accessed or used a Minor Injury Unit?

 

Response Percent

Response Total

1

Yes

 

66.67%

78

2

No

 

33.33%

39

 

answered

117

skipped

0

 

If you have accessed or used a Minor Injury Unit, please select which Minor Injury Unit you have used.

 

Response Percent

Response Total

1

Uckfield MIU

 

44.87%

35

2

Crowborough MIU

 

78.21%

61

3

Queen Victoria Hospital (East Grinstead)

 

7.69%

6

4

Other (please specify):

 

5.13%

4

 

answered

78

skipped

39

Answers for: Other (please specify):

4 answers

1

29/11/13 11:20AM
ID: 8412277

Victoria Street , London SW1

2

29/11/13 1:53PM
ID: 8414123

For my children

3

04/12/13 1:44PM
ID: 8451265

Dover Buckland Hospital

4

04/12/13 1:44PM
ID: 8451324

Dover Buckland Hospital

 

Please complete the below to enable us to establish the range of people who have responded to this survey. No one at the practice will be able to identify your personal responses.

 

Response Percent

Response Total

1

Under 25

 

7.69%

9

2

25 - 59

 

42.74%

50

3

60+

 

49.57%

58

4

Female

 

58.97%

69

5

Male

 

43.59%

51

 

answered

117

skipped

0

 

 

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website