Results of our 2013/2014 Patient Survey.
Please refer to PRG (Patient reference Group) to read mintues of meetings and the "Action Plan" formulated from the survey.
Woodhill Surgery – 2013/14 patient survey
| Your level of satisfaction with the practices opening hours? |
| | Response Percent | Response Total |
| 1 | Poor | | 5.98% | 7 |
| 2 | Satisfactory | | 25.64% | 30 |
| 3 | Good | | 65.81% | 77 |
| 4 | No opinion | | 3.42% | 4 |
| | answered | 117 |
| skipped | 0 |
| Ease of contacting the practice on the telephone? |
| | Response Percent | Response Total |
| 1 | Poor | | 4.27% | 5 |
| 2 | Satisfactory | | 29.91% | 35 |
| 3 | Good | | 58.97% | 69 |
| 4 | No opinion | | 7.69% | 9 |
| | answered | 117 |
| skipped | 0 |
| Chances of seeing a doctor/nurse within 48 hours? |
| | Response Percent | Response Total |
| 1 | Poor | | 5.13% | 6 |
| 2 | Satisfactory | | 29.06% | 34 |
| 3 | Good | | 47.86% | 56 |
| 4 | No opinion | | 18.80% | 22 |
| | answered | 117 |
| skipped | 0 |
| Opportunity of speaking to a doctor/nurse on the telephone when necessary? |
| | Response Percent | Response Total |
| 1 | Poor | | 2.56% | 3 |
| 2 | Satisfactory | | 12.82% | 15 |
| 3 | Good | | 33.33% | 39 |
| 4 | No opinion | | 51.28% | 60 |
| | answered | 117 |
| skipped | 0 |
| Length of time waiting in the practice? |
| | Response Percent | Response Total |
| 1 | Poor | | 1.71% | 2 |
| 2 | Satisfactory | | 35.90% | 42 |
| 3 | Good | | 54.70% | 64 |
| 4 | No opinion | | 7.69% | 9 |
| | answered | 117 |
| skipped | 0 |
| The manner in which you were treated by reception staff? |
| | Response Percent | Response Total |
| 1 | Poor | | 2.56% | 3 |
| 2 | Satisfactory | | 19.66% | 23 |
| 3 | Good | | 74.36% | 87 |
| 4 | No opinion | | 3.42% | 4 |
| | answered | 117 |
| skipped | 0 |
| Respect shown for your privacy and confidentiality at reception? |
| | Response Percent | Response Total |
| 1 | Poor | | 5.13% | 6 |
| 2 | Satisfactory | | 26.50% | 31 |
| 3 | Good | | 60.68% | 71 |
| 4 | No opinion | | 7.69% | 9 |
| | answered | 117 |
| skipped | 0 |
| Information provided by the practice about it's service? |
| | Response Percent | Response Total |
| 1 | Poor | | 14.53% | 17 |
| 2 | Satisfactory | | 26.50% | 31 |
| 3 | Good | | 40.17% | 47 |
| 4 | No opinion | | 18.80% | 22 |
| | answered | 117 |
| skipped | 0 |
| My overall satisfaction with this or my last visit. |
| | Response Percent | Response Total |
| 1 | Poor | | 2.56% | 3 |
| 2 | Satisfactory | | 16.24% | 19 |
| 3 | Good | | 75.21% | 88 |
| 4 | No opinion | | 5.98% | 7 |
| | answered | 117 |
| skipped | 0 |
| On this or my last visit, I would rate the doctors ability to really listen to me as. |
| | Response Percent | Response Total |
| 1 | Poor | | 1.71% | 2 |
| 2 | Satisfactory | | 8.55% | 10 |
| 3 | Good | | 78.63% | 92 |
| 4 | No opinion | | 11.11% | 13 |
| | answered | 117 |
| skipped | 0 |
| On this or my last visit, I would rate the nurses ability to really listen to me as. |
| | Response Percent | Response Total |
| 1 | Poor | | 0.00% | 0 |
| 2 | Satisfactory | | 17.09% | 20 |
| 3 | Good | | 58.97% | 69 |
| 4 | No opinion | | 23.93% | 28 |
| | answered | 117 |
| skipped | 0 |
| The doctors explanation of things to me were. |
| | Response Percent | Response Total |
| 1 | Poor | | 0.85% | 1 |
| 2 | Satisfactory | | 14.53% | 17 |
| 3 | Good | | 70.09% | 82 |
| 4 | No opinion | | 14.53% | 17 |
| | answered | 117 |
| skipped | 0 |
| The nurses explanation of things to me were. |
| | Response Percent | Response Total |
| 1 | Poor | | 0.00% | 0 |
| 2 | Satisfactory | | 15.38% | 18 |
| 3 | Good | | 54.70% | 64 |
| 4 | No opinion | | 29.91% | 35 |
| | answered | 117 |
| skipped | 0 |
| My confidence in this doctors ability is. |
| | Response Percent | Response Total |
| 1 | Poor | | 0.85% | 1 |
| 2 | Satisfactory | | 14.53% | 17 |
| 3 | Good | | 76.07% | 89 |
| 4 | No opinion | | 8.55% | 10 |
| | answered | 117 |
| skipped | 0 |
| My confidence in this nurses ability is. |
| | Response Percent | Response Total |
| 1 | Poor | | 0.00% | 0 |
| 2 | Satisfactory | | 14.53% | 17 |
| 3 | Good | | 61.54% | 72 |
| 4 | No opinion | | 23.93% | 28 |
| | answered | 117 |
| skipped | 0 |
| The recommendation I would give to my friends and family about this practice would be. |
| | Response Percent | Response Total |
| 1 | Poor | | 2.56% | 3 |
| 2 | Satisfactory | | 23.08% | 27 |
| 3 | Good | | 67.52% | 79 |
| 4 | No opinion | | 6.84% | 8 |
| | answered | 117 |
| skipped | 0 |
| Would you support and attend GP and Nurse led "Health Education events" held at the practice?It is planned that these events will take place after hours and on Saturdays. |
| | Response Percent | Response Total |
| 1 | Yes | | 52.14% | 61 |
| 2 | No | | 47.86% | 56 |
| | answered | 117 |
| skipped | 0 |
| If your answer to the above question is yes, what events would you be interested in attending? |
| | Response Percent | Response Total |
| 1 | Diabetes | | 15.25% | 9 |
| 2 | Asthma | | 16.95% | 10 |
| 3 | Hypertension | | 13.56% | 8 |
| 4 | Sexual Health | | 8.47% | 5 |
| 5 | Care for the Carer | | 15.25% | 9 |
| 6 | Men's Health | | 40.68% | 24 |
| 7 | Womens Health | | 42.37% | 25 |
| 8 | First Aid and Emergency treatments | | 55.93% | 33 |
| 9 | Diet (in relation to Diabetes & Weight) | | 27.12% | 16 |
| 10 | Dementia | | 33.90% | 20 |
| | answered | 59 |
| skipped | 58 |
| Have you ever accessed or used a Minor Injury Unit? |
| | Response Percent | Response Total |
| 1 | Yes | | 66.67% | 78 |
| 2 | No | | 33.33% | 39 |
| | answered | 117 |
| skipped | 0 |
| If you have accessed or used a Minor Injury Unit, please select which Minor Injury Unit you have used. |
| | Response Percent | Response Total |
| 1 | Uckfield MIU | | 44.87% | 35 |
| 2 | Crowborough MIU | | 78.21% | 61 |
| 3 | Queen Victoria Hospital (East Grinstead) | | 7.69% | 6 |
| 4 | Other (please specify): | | 5.13% | 4 |
| | answered | 78 |
| skipped | 39 |
| Answers for: Other (please specify): | 4 answers |
| 1 | 29/11/13 11:20AM
ID: 8412277 | Victoria Street , London SW1 | | 2 | 29/11/13 1:53PM
ID: 8414123 | For my children | | 3 | 04/12/13 1:44PM
ID: 8451265 | Dover Buckland Hospital | | 4 | 04/12/13 1:44PM
ID: 8451324 | Dover Buckland Hospital | |
| Please complete the below to enable us to establish the range of people who have responded to this survey. No one at the practice will be able to identify your personal responses. |
| | Response Percent | Response Total |
| 1 | Under 25 | | 7.69% | 9 |
| 2 | 25 - 59 | | 42.74% | 50 |
| 3 | 60+ | | 49.57% | 58 |
| 4 | Female | | 58.97% | 69 |
| 5 | Male | | 43.59% | 51 |
| | answered | 117 |
| skipped | 0 |