Our Appointment System

GP appointment availability has increased by 50%, we offer 1.5 doctor time per day and telephone access at all times. 

Our opening hours are from 08.00 – 18.30, however, the phone line is closed between 12.30 – 13.30 this is to enable staff handover and training. 

The surgery remains open during these times and an alternative telephone number is available for emergencies.

Morning surgery runs from 9am to 12.00pm, followed by a telephone surgery.  The telephone surgery is a good source to gain access to a GP without the need for an actual face to face appointment and are available daily. Please telephone the surgery in order to book your telephone consultation.

Afternoon surgery runs from 16.00 to 18.30pm and appointments are available daily as well as afternoon telephone appointments.

Our extended hours are offered one Saturday per month 08.00 - 13.00 - appointments are pre-bookable.

Home Visits

Please ring the surgery before 11.00, if possible, if you consider you need a home visit. If you can, try to come to the surgery where better facilities are available for examination, investigation and treatment.

The doctor may telephone you to discuss the problem first, and assess the need for a visit.

The need for a visit will be made at the professional discretion of the Doctor.

If needed, home visits will be provided by the surgery, except during the out of hours periods, when it will be made by after consultaion with NHS111 

Services provided during a visit will only be for those services that are normally provided at the surgery.

Minor injuries – If an injury cannot be treated at the surgery, it can usually be treated at one of the two Minor Injuries Units (MIUs) most closely linked with this surgery and our Clinical Commissioning Group (CCG).  These are:

Crowborough War Memorial Hospital

South View Road, TN6 1HB

Tel. 01892 652284

Uckfield Community Hospital

Framfield Road, TN22 5AW

Tel. 01825 769999

The units are open 8am-8pm, 7 days a week, for a wide range of minor injuries, including sprains, strains, broken bones, wound infections, minor burns and minor head injuries.  You don’t need an appointment – just walk in.

BUT please remember - A&E is there when you need it, when the situation is urgent and it is not safe to wait.  This covers the following situations:

✔ Choking ✔ Chest pain

✔ Heavy blood loss  ✔ Serious injury/trauma

✔ Fits or unconsciousness  ✔ Stroke

✔ Emergencies when any delay would cause further harm